All you have to do is to demonstrate that you are feeling the pain and working to resolve it. As shallow as it may sound, this shows people that you are on top of the things and it builds sympathy. Tell them, verbosely, what's happening on your end, what caused this, what you do to prevent the same from happening again. The rule of thumb for when you screw up is that you _must_ talk to people. The hate and personal attacks you were seeing were a side-effect of that. For every email you got, there were 10 people who didn't bother to send one. So not hearing anything official for days, if not weeks following such a disastrous release cost you a great deal of goodwill. This was twice as jarring because in recent years you've been making comments to the effect that it was no longer just you, but a team. The issue with the Arq 6 release was not that it was bad per se, but that there was no clear _public_ communication from you. I've been through really badly screwed up roll-outs myself, while being on a small team. Stefan, I realize that you've been under a massive amount of stress. We've been really open about saying we screwed up and we're doing all we can to fix it. If you have suggestions please let me know. I don't know what else to do at this point. We promptly refunded every single purchase for which a refund was requested. We're trying really, really hard to make it right. Arq 6 users of course will be upgraded to Arq 7 for free. We were going to ship that as Arq 6.3, but a few weeks ago realized that just shipping it as a point release would be way too disruptive. So, we missed our June 30 deadline of making Arq 6 backward compatible, and decided to just start over with a native UI. We set about immediately working to make Arq 6.3 "backward-compatible" with old Arq data (rather than import it into the new format, which failed unexpectedly for quite a few people).Ī month into it we tried making a UI that's "native" (like Arq 5) and realized we like it better too. For at least a week I answered 300+ emails/day while simultaneously trying to diagnose and fix the issues people were experiencing.Īt one point I deleted the Twitter account because I couldn't cope psychologically with all the hate and the personal attacks. I tried to communicate the best I could about what we were doing - a blog post, responding to all the reddit comments on the arqbackup subreddit that somebody else controls, answering thousands of emails. It's been an extremely stressful 5 months so far. If you check the “overwrite existing files” checkbox and choose a restore location that already contains a folder matching your selection, Arq will overwrite any existing files within the folder that do not have the same modification time and file size as the backup record.I'm very sorry you had that experience. Select a file or folder in the backup-record view and click the Restore… button on the bottom right.Īrq will ask where you would like to restore the files to, and whether you would like Arq to overwrite existing files. Arq will automatically restore the file/folder to that location. ![]() Restore Options Drag and Dropĭrag a file or folder from the backup-record view onto your Desktop or a Finder window. The files and folders will be shown on the right. If you want to find the latest backup record for an active backup plan:Ĭlick on the backup plan under “BACK UP” in the main window.Īrq will automatically expand the nodes under “RESTORE” in the main window, and select the latest backup record. ![]() As objects become downloadable, Arq will restore (download) the data. Arq must first request that the needed objects be made “downloadable”. ![]() If your backup data are stored in AWS Glacier, restoring can take several hours because of the way Glacier works. Type a filename or fragment into the search field to see matches from all backup records related to the backup plans listed on the left under “BACKUP”. Or, drag and drop a file or folder to the Desktop or a Finder window to restore to that location.Īlternatively, you can search the backups for the active backup plans. Select a file or folder on the right then click the Restore button and choose the destination. ![]() If the storage location of your backup records isn’t already configured in Arq, pick New Storage Location… from Arq’s File menu and configure the storage location.Įxpand the storage location in the Arq main window under the “RESTORE” section to see a list of backup sets.Įxpand the backup set to see backup records (dates/times).Ĭlick on a date/time to see the files within that backup record. Restoring your files from an Arq backup set is straightforward:
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